Natural Language Dialogue Service for Appointment Scheduling Agents

Appointment scheduling is a problem faced daily by many individuals and organizations. Cooperating agent systems have been developed to partially automate this task. In order to extend the circle of participants as far as possible we advocate the use of natural language transmitted by e-mail. We describe COSMA, a fully implemented German language server for existing appointment scheduling agent systems. COSMA can cope with multiple dialogues in parallel, and accounts for differences in dialogue behaviour between human and machine agents. NL coverage of the sublanguage is achieved through both corpus-based grammar development and the use of message extraction techniques.

TSNLP - Test Suites for Natural Language Processing

The TSNLP project has investigated various aspects of the construction, maintenance and application of systematic test suites as diagnostic and evaluation tools for NLP applications. The paper summarizes the motivation and main results of the project: besides the solid methodological foundation, TSNLP has produced substantial multi-purpose and multi-user test suites for three European languages together with a set of specialized tools that facilitate the construction, extension, maintenance, retrieval, and customization of the test data. As TSNLP results, including the data and technology, are made publicly available, the project presents a valuable linguistic resourc e that has the potential of providing a wide-spread pre-standard diagnostic and evaluation tool for both developers and users of NLP applications.